Shipping policy
Average delivery times
At Sinclair-london strive for the best value for money by shipping our products directly from the supplier. This allows us to save significantly on transport, storage, packaging, and shipping costs and offer the products at a fair price. The total delivery time including processing is usually between 6 and 9 days.
Processing time
Orders are processed and shipped from our distribution center within 24 hours. We do our best to process your order as quickly as possible.
Delays
Although 97% of orders are delivered within the stated delivery time, in some cases delays may occur. This may be caused by unforeseen circumstances. If you have any questions or updates about your order, you can always contact us by email at support@sinclair-london.com
Free shipping
We cover the shipping costs and deliver every order to your home for FREE, with no minimum order value.
Cancel your orders
Due to the fast processing time, there is no cancellation policy after you have placed your order. There is a 30-day right of withdrawal from receipt of the goods within which you can return the order.
Please check your shipping information carefully!
To ensure that your order is processed correctly, it is important that your shipping information is complete and correct. If information is missing or incorrect, there may be delays in shipping. It is the buyer's responsibility to provide accurate information. Please note that costs are borne by the buyer and we cannot offer a refund if a package is lost or cannot be delivered due to incorrect information.
Delivery failure
We are sorry that there are problems with your order. For more information on the location of your package, please contact the local delivery service responsible for delivery.
Note: If the customer refuses delivery or does not pick up their order within the specified time period (usually 5-7 days), we (the merchant) are not responsible for the refused delivery/uncollected package and cannot provide a refund.
Track your order
Once your items have been dispatched, you will receive an email with tracking information. You can also track your order via our Track and Trace page on the website. It may take up to 2-3 days after ordering for the Track and Trace information to be visible.
Where can I find my tracking number?
No problem! As soon as your items have been shipped, you will automatically receive an email from our system with your tracking number. If for some reason you have not received an email or the tracking number is not working, please contact us. We are happy to help you! Do
You have any questions or need more detailed information?
Do not hesitate to contact us at support@sinclair-london.com or click on "Contact" on our page. Our dedicated team is ready to answer all your questions and help you.
At Sinclair-london strive for the best value for money by shipping our products directly from the supplier. This allows us to save significantly on transport, storage, packaging, and shipping costs and offer the products at a fair price. The total delivery time including processing is usually between 6 and 9 days.
Processing time
Orders are processed and shipped from our distribution center within 24 hours. We do our best to process your order as quickly as possible.
Delays
Although 97% of orders are delivered within the stated delivery time, in some cases delays may occur. This may be caused by unforeseen circumstances. If you have any questions or updates about your order, you can always contact us by email at support@sinclair-london.com
Free shipping
We cover the shipping costs and deliver every order to your home for FREE, with no minimum order value.
Cancel your orders
Due to the fast processing time, there is no cancellation policy after you have placed your order. There is a 30-day right of withdrawal from receipt of the goods within which you can return the order.
Please check your shipping information carefully!
To ensure that your order is processed correctly, it is important that your shipping information is complete and correct. If information is missing or incorrect, there may be delays in shipping. It is the buyer's responsibility to provide accurate information. Please note that costs are borne by the buyer and we cannot offer a refund if a package is lost or cannot be delivered due to incorrect information.
Delivery failure
We are sorry that there are problems with your order. For more information on the location of your package, please contact the local delivery service responsible for delivery.
Note: If the customer refuses delivery or does not pick up their order within the specified time period (usually 5-7 days), we (the merchant) are not responsible for the refused delivery/uncollected package and cannot provide a refund.
Track your order
Once your items have been dispatched, you will receive an email with tracking information. You can also track your order via our Track and Trace page on the website. It may take up to 2-3 days after ordering for the Track and Trace information to be visible.
Where can I find my tracking number?
No problem! As soon as your items have been shipped, you will automatically receive an email from our system with your tracking number. If for some reason you have not received an email or the tracking number is not working, please contact us. We are happy to help you! Do
You have any questions or need more detailed information?
Do not hesitate to contact us at support@sinclair-london.com or click on "Contact" on our page. Our dedicated team is ready to answer all your questions and help you.